Index

• Author: Steven M. Goldman, H. Bret Lowell.
• Pages: 451-461

Aaron, Gerald, 300, 306

ABA Forum on Franchising, 306–370

Accessibility, barriers to, 185–188

Actual damages, 80

Administrative liability, under state and

federal laws, 81–82

ADR (alternative dispute resolution),

219–222

advantages, 220–221

arbitration, 220

disadvantages, 221

Dispute Resolution Process for

Franchising, 281–296

mediation, 220, 281–296, 387–388

retention of proceedings records,

157–158

termination and, 387–388

Advertising, 75

cooperative programs for, 216–217

Franchise Sales Advertising Tracking

Chart, 122

referencing the franchise relationship,

197

State Advertising Filing Requirements,

121

Advisory councils, 213

Agency issues, 176, 201

Americans with Disabilities Act and,

187

conspicuous identification, 179–180

franchise agreement and, 189–190

internal actions, 195–198

liability for voluntary undertaking,

183–185

loss prevention programs, 200

monitoring and enforcement, 198–200

operating manual, 190–195

protection of the system, 176–178

reasonable reliance, 178–179

reliance and injury, no causal link, 180

vicarious liability theory, 177–178

Americans with Disabilities Act

and, 185–188

in employment matters, 180–182

Alternative dispute resolution. See ADR

Amendments, 75–77

commencement of, 76

effect on sales activities, 76–77

material changes, 75–76

American Association of Franchisees and

Dealers, 299

American Dairy Queen, 185–186

American Franchisee Association, 299

Americans with Disabilities Act, and

vicarious liability, 185–188

Antitrust issues, 321, 342–350, 362, 387

Arbitration, 220

Archiving records, 161–162

Arkansas Franchise Practices Act, 317,

338, 350

Arthur Murray, Inc., 179–180

Associations and councils, 213. See also

Franchisee associations

Attorney-client privilege, 194

Attorneys’ fees, 81

Auditing

audit of intellectual property assets,

3–4, 12–14

audit of offering circular information,

70

internal auditing for sales compliance,

86–87

Automobile Dealers Day in Court Act, 349

Bad press, 196–197

Barkoff, Rupert M., 299–300

Barratry, 337, 338

Barriers to accessibility, 185–188

Baskin Robbins/Dunkin’ Donuts, 96

Behavior codes, 218–219, 225–233,

346–347

Blair, Anita, 300, 306

Blanket assignment, 53–54

“Bona fide intent” requirements, for

trademarks, 22–23

Boycotts, 321, 344–345, 349

Brand identity and development, 216

Breach of contract, 93, 354

Breach of implied covenant of good faith

and fair dealing, 93, 103 n.94,

354, 356–360

Breakaway franchisees, 376

Broad remedial powers, 82

Brokers, 60, 74

451

Index