Ingredients for the Success of an E‐Government Website

• DOI: http://doi.org/10.1111/puar.12196
• Date: 01 March 2014
• Published date: 01 March 2014

Book Reviews 283

Sehl Mellouli is professor in the

Information Systems Department at Laval

University, Canada. His research interests

focus on e-government, smart cities,

intelligent systems, and knowledge man-

agement. He has had several publications

in well-known journals and conferences.

He is a member of the board of the Digital

Government Society and the eGovPolinet

research consortium and a former member

of the North American Digital Government

Group.

E-mail: sehl.mellouli@fsa.ulaval.ca

Electronic government, or e-government, is an

expanding set of tools and administrative poli-

cies that governments have adopted in order

to improve their quality of service delivery to their

clients (citizens/enterprises) (Mellouli and Bouslama

2009) while reducing their costs (Fernandez and

J. Ramon Gil-Garcia, Enacting Electronic Govern-

ment Success: An Integrative Study of Govern-

ment-wide Websites, Organizational Capabilities,

and Institutions (New York: Springer, 2012). 271

pp. $179.00 (cloth), ISBN: 9781461420149;

$139.00 (eBook), ISBN: 9781461420156.

Ingredients for the Success of an E-Government Website

Sonia M. Ospina and Rogan Kersh, Editors

Sehl Mellouli

Laval University, Canada