No. 30-4, May 2012
Index
- Customer‐facing supply chain practices—The impact of demand and distribution management on supply chain success
- Editorial Board
- Process quality improvement: An examination of general vs. outcome‐specific climate and practices in hospitals
- Relationship between quality management practices and innovation
- The customer consequences of returns in online retailing: An empirical analysis
- The link between supply chain fit and financial performance of the firm⋆
- Too much of a good thing: The impact of product variety on operations and sales performance