What you say.

• Author: Kristic, James
• Position: Excerpt - Brief article

From This Is the Moment by Walter Green. Copyright 2010 by the author. Published by Hay House Inc. (www.hayhouse.com).

WE ALL DO SOME THINGS in life automatically, and that doesn't diminish the value of them. As my friend Stephen Kaufman, a senior lecturer at Harvard Business School, told me, "Many times we fail to realize that simple, off-the-cuff comments or reactions that don't really register with us can touch important nerves or strike chords in others. My students and former colleagues often drop me notes referring to something I did or said five or 10 years ago as having had a deep impact on them, yet at the time they just seemed to me like ordinary conversations with no particular import."

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To be reminded of the variety of ways in which we...