Chapter 5 - § 5.21 • HOMEOWNER COMPLAINTS TO THE STATE

• Jurisdiction: Colorado

§ 5.21 • HOMEOWNER COMPLAINTS TO THE STATE

The HOA Information and Resource Center was created within the Division of Real Estate (DORA).³¹² The center will be headed by the "HOA information officer," who is to act as a clearing house for information about the basic rights and duties of unit owners, declarants, and associations under the CCIOA.³¹³ The information officer has the authority to request certain records from associations as necessary to carry out his or her duties,³¹⁴ and is charged with tracking inquiries and complaints and reporting annually to the director of DORA regarding the number and types of inquiries and complaints received.³¹⁵ Homeowners may submit complaints to the center online or in writing. DORA has instructions at its website on how to file a complaint.³¹⁶ While the HOA Information and Resource Center and the Division of Real Estate lack investigative or enforcement capabilities and cannot provide legal advice, the HOA information officer will make every effort to contact a complainant regarding his or her complaint if further information or clarification is needed, as well as to discuss the issues in the complaint and assist with possible resources.

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Notes:

^[312] C.R.S. § 12-61-406.5(1).

^[313] C.R.S. § 12-61-406.5(3)(a). Generally, that will be educational or reference materials that the information officer deems necessary or appropriate. The information officer will also will compile a database about registered associations, including the name; address; email address, if any; website, if any; and telephone number of each, coordinate and assist in preparation of educational and reference materials, including materials to assist unit owners, executive boards, board members, and association managers in understanding their rights and responsibilities with respect to open meetings, proper use of executive sessions, removal of executive board members, the right of owners to speak at meetings of the executive board, the obligation of unit owners to pay assessments, and the association's rights and...