No. 38-1, September 2015
Index
- Editorial Board
- Editorial Review Board
- Execution quality: An analysis of fulfillment errors at a retail distribution center
- How firm innovativeness and unexpected product reliability failures affect profitability
- Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry
- Managing contract manufacturer quality in the presence of performance ambiguity
- Notes from the Editors: Restructuring the Journal of Operations Management
- Perceived versus actual value of product substitution flexibility: An experimental investigation
- Sustainable evaluation and verification in supply chains: Aligning and leveraging accountability to stakeholders