No. 24-3, September 2013
Index
- Developing Customers as Partial Employees: Predictors and Outcomes of Customer Performance in a Services Context
- Human Resource Development Foundations, Process, Contexts (3rd ed.), by Stephen Gibb. Basingstoke, United Kingdom: Palgrave Macmillan, 2011. ISBN 978‐0‐230‐24710‐9 (paperback); 436 pages; $60.00. Companion Website: www.palgrave.com/business/gibbhrd3
- It Takes a Global Community of Scholars to Sustain a Journal
- Making a Change: The Role of External Coaches in School‐Based Communities of Practice
- The Engagement Equation: Leadership Strategies for an Inspired Workforce, by Christopher Rice, Fraser Marlow, and Mary Ann Masarech. Hoboken, NJ: Wiley, 2012. ISBN: 978‐1‐118‐30835‐6 (hardcover); 306 pages; $27.95.
- The Role of Perceived External Prestige in Predicting Customer‐Oriented Citizenship Behaviors
- Toward a British Taxonomy of Perceived Managerial and Leadership Effectiveness