You Want Eyes With That?

• Author: AP
• Position: Customer service, quality control - Brief Article

Katherine and Rudolph Ortega were divvying up a box of McDonald's chicken wings for their children, when, they say they discovered a nasty surprise: a deep-fried chicken head, with beak, eyes, and even a few feathers intact. "It's pretty gross," says Rudolph. "I just didn't believe it until I saw it."

John Smith, owner of the Fort Eustis, Virginia, McDonald's franchise, says he is looking into the matter. "At my restaurant, the quality and the safety of...