Witness Systems offers eQuality Producer.

Position:New Products ...

Witness Systems, a provider of performance optimization software and services, recently announced the availability of eQuality Producer, its customized contact center e-learning solution designed to leverage real-life scenarios agents encounter on a daily basis to create company-specific content. The new offering extends Witness Systems' suite of customer interaction recording, performance analysis and e-learning capabilities to optimize workforce performance and capture customer intelligence in the contact center. eQuality Producer was designed to enable organizations to address skill deficiencies with e-learning based on actual customer interactions without...

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