What to Do When Conflict Happens.

Author:Woodward, Randy
Position:Video recording review
 
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What to Do When Conflict Happens, Video, 2007, CRM Learning, $995.

Support: leader guide and slides, participant workbooks (10), book (10), reminder cards.

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Conflict is inevitable. How we deal with it determines whether it breeds hostility, resentment, and stress. CRM's What To Do When Conflict Happens offers a viable off-the-shelf solution for training team members on basic conflict management.

The program includes a chaptered DVD (VHS available) containing vignettes illustrating the program's key learning points, a leader's guide, a CD-ROM containing a PowerPoint presentation and support materials, 10 workbooks, 10 reference booklets, and 10 reminder cards for quick recall.

There is enough material for a small business needing a one-shot effort, and reordering supplies is simple and straightforward. Everything from the workbooks to the video production to the storage case has a high quality look and feel.

Two things immediately struck me about this product: its completeness and its quality. Upon opening the box, a competent facilitator can be presenting the material to up to 10 participants after just a few hours study. With a price of $995 for the base kit, and supply reordering at about $30 per participant in small quantities, What To Do When Conflict Happens...

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