"Most of us move at 100 miles an hour during the day, doing the same old things over and over again. But can we interrupt what we always do just to ask the questions, 'What's going on here? What's working and what's not working?' Can we be present enough to look at the information?
"As a performance coach, I tend to avoid the concepts of right or wrong, good or bad. I talk about what's productive or unproductive.
"So I have my clients draw a line down the middle of a page. On the left hand side is written What's Working; on the right hand side is What's Not Working.
"With that information, now I have them consider what they could do more of that's working. Let's lead with our strengths. And then we look at the things that are not working and we say, 'So, what are the fixes? '
"It doesn't mean you have to pick one from both of these lists. Both lists will create options. Then, once you choose the best one, you build a...