What Do Your Clients Want?

• Position: BY THE NUMBERS

What Legal Procurement Wants--Ask the New Decision-Makers

Top 5 Factors for Selection by Legal Procurement

1 Experience with similar matters

2 Industry experience

3 Service excellence

4 Familiarity with the organization

5 Value for money

Legal procurement's preferred value-adds from law firms:

1 Free hotlines/access to experts for quick questions

2 Free or at-cost secondments

3 Outside counsel's participation on internal calls

4 Conducting pre-matter planning sessions

5 Seminars and business-level training

Legal Procurement Influence: 45% High-end 64% Bread & Butter 86% Commodities Source: Legal Buying Council survey, January 2016. Respondents: 92 legal procurement and legal operations professionals. Legal P procurement Survey, January 2016. Published in a White Paper 2016 Legal Procurement Survey. Note: Table made from bar graph. How much of a...