Warn bosses: Loose lips sink your legal defense.

Train managers to avoid making comments that can be used against your organization in court. Example: Calling an employee's disability a "liability" can easily trigger an ADA lawsuit.

Recent case: Mark, who has diabetes and wears an insulin pump, was hired by UPS to load trucks. Before starting, Mark requested (and was granted) an accommodation to take short breaks to check the meter and eat something if necessary.

Mark had no problems on his first day, but was still told by his supervisor that his diabetes was "a...