Member Benefits
| Jurisdiction | Georgia,United States |
| Citation | Vol. 27 No. 6 Pg. 0062 |
| Pages | 0062 |
| Publication year | 2022 |
Bar Benefit Providers Going Above and Beyond
Superior customer service goes hand in hand with an excellent product or service. In a time of need, it's good to find out that your business partners are true to their word and stand with you. We highly recommend all our members explore the offerings of our member benefits partners knowing that if you have a need, they will try their best to solve it for you.
BY SHEILA BALDWIN
"The goal as a company is to have customer service that is not just the best, but legendary." ?Sam Walton, founder, Walmart and Sam's Club
The Law Practice Management Program is a one-stop-shop for marketing, technology, practice management and substantive law resources for solo and small firm lawyers. It is also the place where members have access to valuable member benefits including free access to Fastcase legal research, Member Benefits, Inc., our recommended insurance broker, and ReliaGuide enhanced member directory. The Member Benefits Committee vetted these companies for many years and with much consideration. One of the factors that led the Bar to forming a relationship with them was the stellar reputation and customer service that we learned about through the vetting process. We have found that each has lived up to their good reputation over the past years. Other state bar associations have partnered with these companies based partially on our experience. During the Bar's recent outage, we were especially grateful to the staff of Fastcase, Member Benefits, Inc., and ReliaGuide as they served our members with competence, efficiency and sensitivity, knowing that we depend on these services.
Fastcase
Fastcase, our most utilized member benefit with online access to legal research of cases, statutes, regulations, court rules and bar publications, supports our members well with a wide variety of options including a responsive help team, free CLE-approved webinars, on demand tutorials and user guides. The support team faced a unique challenge during the Bar's recent outage. Almost immediately members were calling to express concern about their inability to log into their Fastcase account. Concurrently the Bar reached out to Fastcase's vice president of Alliances & Business Development who quickly directed his team on how to respond to our members as they developed a plan to establish online access. Within 19 minutes, he and the...
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