The Voice of Authority: 10 Communication Strategies Every Leader Needs to Know.

• Author: Marshall, Jeffrey
• Position: Bookshelf - Book review - Brief review

The Voice of Authority: 10 Communication Strategies Every Leader Needs to Know. By Dianna Booher. McGraw-Hill, 214 pages.

Communications training consultant and author Dianna Booher builds this book around a central concept: information is not communication. Effective communication, she writes, is honest, clear, consistent and transparent, and she offers 10 strategies toward that end.

As she points out, communication is a vital element in areas as diverse as job-interviewing, keeping employees from leaving, effective customer service and managing the challenge top executives experience at times of upheaval.

Booher is working with some fairly formulaic ideas, but manages to present them in effective and readable fashion, backed by good examples. In a chapter headed "Are You Connected and Concerned?", for instance, she cites the...