Verint (

Position:NEWS - Impact 360 Workforce Optimization software - Brief article

Verint ( has a new "fifth-generation" Impact 360 Workforce Optimization (WFO) software. It more tightly unifies WFO with quality monitoring and recording, "Voice of the Customer Analytics", workforce management, performance management, coaching and eLearning. There is a new unified dashboard that allows users to move from one WFO function to the next using a central navigation bar that provides...

To continue reading