U.S. hospitals and policymakers.

• Position: HEALTH BEAT - Brief article

U.S. hospitals and policymakers could find many valuable lessons in recent accomplishments in the Indian hospital market, according to an interdisciplinary team from Duke University, Durham, N.C. Driven by cost-based competition and a growing middle class with increasing--but limited--resources to purchase health services, Indian hospitals have introduced innovations in areas ranging from customer service to labor practices to manufacturing. Most...