Tracking success: eLeaderTech's Perigee system improves performance.
Author | Beers, Heather |
Position | Tech Talk |
IT'S NO SECRET that employee performance impacts a company's bottom line. But what often mystifies companies is how to improve employee performance. Salt Lake City-based eLeaderTech, Inc. has clarified the conundrum with Perigee[TM], a web-based employee performance improvement system that delivers what management teams crave most--measurable results.
"With Perigee's commitment tracking cycle, we're seeing [clients] move from 10 percent completion of assigned improvement actions to 95 percent completion," says Marva Sadler, eLeaderTech COO. Sadler also says improved employee performance translates to increased customer satisfaction--with clients reporting 25-point jumps in customer satisfaction ratings in as few as 60 to 90 days of implementation.
The strength of Perigee, according to Sadler, lies in its ability to turn vague goals into specific commitments with action plans. The Perigee system formulates eight to 12 performance standards for each position within a company, enabling managers and employees to set specific goals in each area, with time frames for accountability. The system prompts employees and managers through completion phases, measuring performance as "minimum, effective or world-class."
"Anytime performance falls below minimum, the manager and employee work together to identify the cause of the breakdown. They then develop a very specific action plan, aided and tracked by the software, which reports back when an item is completed or not, escalating reports to top management as necessary," explains Sadler.
The concept for Perigee began a few years ago, when David Ibarra, eLeaderTech's founder and CEO, was general manager for a...
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