The implications of evolving demographics in the nation affect the economy, national security, politics and even the healthcare industry.
For the country's leading hospitals, that means augmenting their care with stronger elements of cultural competency and outreach strategies to attract minority patients. That even means changing the face of the boardroom to include more Latinos in management positions. In the past five years, an estimated 59 million immigrants have come to the United States from across the world. That means placing a premium on diversity in ways not anticipated by industry analysts. Metrics such as the percentage of Hispanic patients, minority outreach efforts, programs to hire minorities and even bilingual or multilingual programs all went into selecting the top 25 hospitals for Latinos.
Latino Leaders Magazine comprised the list from across the country with general care and varying specialties all taken into account.
University of Texas MD Anderson Cancer Center
Aside from serving one of the most diverse populations in the country's fourth largest city, MD Anderson currently boasts a 654-bed cancer facility with over 27,700 admissions and has performed 8,656 annual inpatient and 10,281 outpatient surgeries. Its emergency room had 22,423 visits; a staggering number considering it is also a teaching hospital. Diversity is at the core of the mission as they serve a city with an estimated 90 languages spoken in Texas' largest city. With pertinent information available in Spanish as well as four other languages, it has already acclimated to the changing face of the Houston. Its Diversity Council is an institutional committee, which develops strategies that attract and retain superior talent and assist MD Anderson in enhancing its workforce that is in balance with the community it serve. The hospital employee networks serve as a vehicle to voice ideas, foster support systems and promote the professional development of diversity. That includes six organizations that are open to all employees.
Among the most notable on the list, the Mayo Clinic has locations across the country and sees more than 1 million patients a year including 8,000 international patients from 150 countries. The renowned hospital network has developed websites that provide comprehensive information for patients whose first language is Spanish and established an International Patients Office to help ensure that distance and language are not obstacles to receiving world-class care. Experienced medical interpreters are available at no cost to assist patients as they attend appointments, translate patient education materials, and assist with completing patient registration and finance information. It also offers minority health and wellness programs on: cancer prevention, healthy brain aging, community outreach, community-engaged research and others. Its One World Advisory Council, a patient and family organization, provides culturally competent care. It strengthens the voices of diverse patients and families at its facilities in order to enhance patient safety, satisfaction and quality of care.
Henry Ford Hospital
The Henry Ford health System is regularly awarded as one of the most diverse health networks in the country. Henry Ford supports employee involvement in its diversity and inclusion efforts through participation in Employee Resource Groups (ERGs). They promote and encourage a culture of professional growth, build positive direct relationships with staff and maximize each employee's contribution to the health system mission. Of the seven ERGs, Hispanic employees can join "Amigos de Henry Ford Health System." The hospital is staffed by the Henry Ford Medical Group, one of the nation's largest group practices with 1,200 physicians and researchers in more than 40 specialties. It serves patients from across the world at its 53-acre 877-bed hospital, and specialists train the next generation of health care professionals at its education and research center. Locally, the Michigan Minority Business Development Council has twice recognized Henry Ford as the Health Care Sector Corporation of the Year, and five times awarded Henry Ford with the Corporate ONE Award.
Massachusetts General Hospital
Located in Boston, Massachusetts, the 999-bed medical center admits approximately 48,000 inpatients, handles nearly 1.5 million outpatient visits, records more than 100,000 emergency room visits and performs more than 42,000 operations. The Nursing & Patient Care Services (N & PCS) Diversity Program is dedicated to developing short and long-range strategies to support workforce diversification within those departments as a means to best serve the hospital's diverse patient population. Other components of Mass General's diversity education includes a culturally competent care curriculum, an eight-hour, interactive educational program currently also accessed by those at the hospital's satellite locations. Efforts to diversity the workforce have paid off with approximately 85 percent of N & PCS clinicians being nurses. Between 1996 and 2006, while the nursing staff grew by 81 percent, the minority nursing staff increased by 207 percent. Members of the N & PCS executive team influenced the hiring of minority leadership including nurse managers, clinical educators, and directors of clinical and administrative programs.
The Mount Sinai Hospital
The Mount Sinai Health System spans locations across the state. It Is among one of the most extensive networks on this list boasting over 7,000 physicians, seven hospitals and 300 locations including all their affiliate partners and clinics. It is also an academic institution with a medical school and graduate program included. The Mount Sinai Hospital is a 1,171-bed, tertiary-care teaching facility known for clinical care. The institution also received a Health Care Innovation Award from the Centers for Medicare and Medicaid Services to open the first geriatric emergency department in New York City. The Faculty Diversity Council promotes diversity In faculty recruitment, retention, development, and inclusion. We focus on increasing...