The Kenya connection.

• Author: Friedman, Thomas L.
• Position: OPINION - KenCall - Brief article

You just bought a new computer. You need someone to talk you through setting up your broadband connection, so you call that 800 number. The techie who helps you could be a Kenyan working for KenCall, a call center in Nairobi. KenCall is the largest of Kenya's blooming outsourcing call centers, with almost 300 employees and annual, revenues that have grown to $3.5 million since it opened three years ago. The company's founders wanted to do good for their country and for themselves by taking advantage of Kenya's large pool, of educated, English-speaking talent to break into the outsourcing industry. KenCall is one...