Telefonica Argentina has selected Amdocs to manage a range of its business support systems (BSS) applications. The multi-year application management agreement covers key BSS areas including Amdocs billing and ordering solutions as well as interfaces to non-Amdocs legacy systems. This marks an expansion of Amdocs' relationship with Telefonica Argentina for the previously-announced wireline and wireless transformation projects, which aim to provide a seamless experience across all customer interaction channels.
Under the new agreement, Amdocs will assume responsibility for managing, maintaining, configuring, testing and training across multiple Telefonica Argentina BSS systems, including interfaces to applications from third-party vendors thus increasing Amdocs' role in the overall transformation, enabling Telefonica to focus on its core business activities.
Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems, said Horacio Goldenberg, chief information officer at Telefonica Argentina. This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels whether self-service or agent assisted, via the Web, call center or retail store.
Today's announcement demonstrates our ability to...