Talisma launches Talisma V6.0, announces multichannel CRM to be used by PhotoWorks.

Position:New Products - Brief Article

Talisma, a provider of multichannel CRM solutions, has announced the launch of Talisma V6.0 Plus, featuring two new components: Talisma Knowledgebase and Talisma Portal. Talisma Knowledgebase is a multi-user knowledge management system designed to increase customer satisfaction and reduce operational costs by enhancing the creation and sharing of product sheets, FAQs manuals and other kinds of company information with prospects, customers, employees and partners. Talisma Portal is a scalable and configurable customer self-service Web portal designed to enable organizations to enhance their customers' experience by extending Talisma functionality to the Web, allowing customers to securely access and self-manage their profile, preferences, current requests status and interaction case history; to communicate via e-mail and chat; and to search for answers to their questions via Talisma's Knowledgebase. Talisma also announced that Photo Works (formerly called Seattle Film Works) has selected Talisma's Multi-channel Customer...

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