Table of Contents

Published date01 March 2016
Date01 March 2016
Dealing with Resistance in Initial Intake and Inquiry
Calls to Mediation:  e Power of “Willing” 235
Rein Sikveland, Elizabeth Stokoe
is article addresses the critical question: How can we increase the chances
that parties will agree to try mediation? Using data from mediation center
intake calls, the authors provide information that can be used to increase
parties’ willingness to try mediation.
Confl ict Narratives from the Health Care Frontline:
A Conceptual Model 255
Sara Kim, Elizabeth Buttrick, Issac Bohannon, Ryan Fehr, Elise Frans,
Sarah E. Shannon
e health care setting is fertile ground for destructive confl ict.  is article
examines and catalogs the primary sources of confl ict within health care
settings, while making some recommendations about prevention and confl ict
resolution within the health care setting.
Direct Instruction and Guided Practice Matter in Confl ict
Resolution and Social-Emotional Learning 279
Karen DeVoogd, Pamela Lane-Garon, Charles A. Kralowec
In their comprehensive study of the impacts of peer-mediation programs in
K–12 schools, the authors share before and after results related to school
climate, attendance, perceptions of school safety, strategic confl ict choices
made by students, and other hallmarks related to the impact of peer mediation.
Karen Refugees Describe Peace within the
Context of Displacement 297
Al Fuertes
Survivors of war and displacement struggle to make sense of their experiences,
while seeking to engage with peacebuilders and relief agencies in order to
rebuild their lives.  is article examines the ways in which Karen refugees
make sense of their experiences, including the ongoing eff orts to work with
peacebuilders and humanitarian intervenors.

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