Table of Contents

• DOI: http://doi.org/10.1002/crq.21136
• Published date: 01 March 2016
• Date: 01 March 2016

CONTENTSCONTENTS

EDITOR’S INTRODUCTION 233

ARTICLES

Dealing with Resistance in Initial Intake and Inquiry

Calls to Mediation:  e Power of “Willing” 235

Rein Sikveland, Elizabeth Stokoe

 is article addresses the critical question: How can we increase the chances

that parties will agree to try mediation? Using data from mediation center

intake calls, the authors provide information that can be used to increase

parties’ willingness to try mediation.

Confl ict Narratives from the Health Care Frontline:

A Conceptual Model 255

Sara Kim, Elizabeth Buttrick, Issac Bohannon, Ryan Fehr, Elise Frans,

Sarah E. Shannon

 e health care setting is fertile ground for destructive confl ict.  is article

examines and catalogs the primary sources of confl ict within health care

settings, while making some recommendations about prevention and confl ict

resolution within the health care setting.

Direct Instruction and Guided Practice Matter in Confl ict

Resolution and Social-Emotional Learning 279

Karen DeVoogd, Pamela Lane-Garon, Charles A. Kralowec

In their comprehensive study of the impacts of peer-mediation programs in

K–12 schools, the authors share before and after results related to school

climate, attendance, perceptions of school safety, strategic confl ict choices

made by students, and other hallmarks related to the impact of peer mediation.

Karen Refugees Describe Peace within the

Context of Displacement 297

Al Fuertes

Survivors of war and displacement struggle to make sense of their experiences,

while seeking to engage with peacebuilders and relief agencies in order to

rebuild their lives.  is article examines the ways in which Karen refugees

make sense of their experiences, including the ongoing eff orts to work with

peacebuilders and humanitarian intervenors.