Switch agent from deluxe designed to make it easier for consumers to switch banks.

• Position: NEW PRODUCTS

"Changes in bank practices are prompting many people to closely examine the terms of their bank relationships," says Cindy Cantrell, senior marketing and retail operations officer for Bank of Tennessee. "Switch Agent allows us to both acquire new accounts and ensure that new customers complete the account transition as smoothly as possible"

The product assists in shifting multiple billing vendors such as mortgage payments, Social Security payments, and gym memberships to new accounts, easing the transition process for both the financial institution and the consumer, the company says.

A SwitchAgent concierge works directly with the consumer, alleviating the most labor-intensive activity: mitigating the difficult-to-move transactions, explains Susan...