Success story: HarleyEllis.

Position:Quality - Architectural company creates a Quality Customer Service Award - Brief Article

HarleyEllis, an architecture, engineering, planning and construction services firm based in Southfield, created a Quality Customer Service Award five years ago to nurture long-standing customer relationships.

The annual award honors HarleyEllis customers whose integrity, leadership, quality and professionalism have had a positive impact not only on the firm, but also on the architecture/engineering industry in general.

In an industry often inundated with awards and honors, HarleyEllis Chairman Dennis M. King, FAIA, decided it was time to reverse the cycle and create an award honoring the facet of the industry that matters the most--the customer.

In doing so, he reflected on the firm's mission statement, which states: "What...

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