SPONSOR COMMENTS.

• Author: Isley, L. Lee

Nash UNC Health Care embraces a culture of innovation and excellence, something that has guided our organization since its foundation. This approach has driven the innovation needed to adapt to the rapidly changing health care field and the diverse health needs of our community. In order to continually improve and better serve our region, Nash UNC has recommitted to improving quality, ensuring patient satisfaction and increasing operational efficiency.

Over the last five years, Nash UNC has implemented growth and innovation measures that have advanced our organization and improved the quality of services we provide our community. During this time, we constructed a new Emergency Department with a dedicated Pediatric Emergency Department, a new Heart Center, a state-of-the-art Women's Center and a comprehensive Cancer Center. Each of these recent investments, combined with prior investments in surgery, mental health, inpatient rehabilitation and more, helped us expand our service offerings to our community and improve our quality of care.

We are proud of several recent accomplishments that prove our commitment to quality improvement. The Bryant T. Aldridge Rehabilitation Center recently passed the Commission on Accreditation of Rehabilitation Facilities Survey with a perfect score, an accomplishment received by less than 3% of rehabilitation centers in the nation. The American Heart Association, American College of Cardiology and American Stroke Association awarded Nash UNC with Gold

Awards for the quality of treatment provided to heart attack and stroke patients. Additionally, the Danny Talbott Cancer Center is ranked among the top 5% of community cancer centers in the country.

With a renewed focus on the patient experience, we are seeing strong improvements in patient satisfaction scores, monitored through a standardized survey of patients' perspectives of hospital care. The Emergency Department, in particular, is seeing many patient service improvements, including a 1.65% Left-Without-Being-Seen rate...