Spanlink Acquires Calabrio, Inc.

Author:Schelmetic, Tracey E.
Position:Customer Inter@ction NEWS - Spanlink Communications Inc. - Brief article

Spanlink Communications, Inc., a provider of customer interaction solutions that leverage VoIP-based unified communications technologies, recently announced that it has acquired Calabrio, Inc. and its software for distributed workforce management (WFM) and scheduling. Based in Longueuil, Quebec, Canada, Calabrio's workforce management solutions have contributed to the success of hundreds of call and contact centers in North America, Europe, Africa and South America. Spanlink's goal is to provide a software suite that focuses on transforming the business process for customer interaction in a services-oriented architecture (SOA). This approach enables businesses to improve customer interactions by making supervisors and agents more productive at all stages of customer interaction, including...

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