AuthorDennis Kennedy - Tom Mighell
In the first edition of this book, this chapter was devoted to
one of the hot collaboration tools of the day: the wiki. We
loved the prospect of the “web page you can edit,” and pre-
dicted it would become a popular addition to the law firm’s
collaboration toolkit. Fast-forward ten years, and the wiki is
still around—Wikipedia is one of the largest sources of knowl-
edge on the Internet—but it never really gained traction in the
law practice.
So in this edition, we focus instead on the new hot collab-
oration tool of the day, Slack. Initially released in 2013, Slack
began to gain real popularity in the past few years, within
companies and groups who wanted to find a different way of
communicating with each other. One of the reasons we wanted
to feature Slack is that we both use it for several purposes that
we’ll discuss later. In this chapter, we’ll talk about the basics
of Slack and some of its competitors, why legal professionals
should care, and how you might use Slack in your practice.
What Is Slack, and Why Should I Care?
At its heart, Slack is simply a messaging tool. When you first
open Slack, it might look a lot like an instant messaging program
like Skype—which it is. Slack’s designers initially designed the
program to address communication challenges among their soft-
ware development team, challenges that email either held up or
couldn’t solve. Slack is not designed to replace email, although
once you use it, you might be tempted to do so. Instead, Slack is
meant to complement email, in the way that instant messaging

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