Services directory.

• Position: Directory

ADVERTISING AGENCIES & SERVICES

BankMarketingCenter.com, create customized ads online instantly.

Etra Corporation, James E. Turner, (630) 369-1510 Naperville, IL

With decades of combined experience, Financial Marketing Solutions helps banks develop customized marketing programs that are strategically based, creatively distinctive and seamlessly integrative. The end result is a tailor-made marketing program that creatively captures the attention of the market and increases the bank's profits. Every strategy proposed is original, customized and budgeted right down to the last penny. For more information, call (615) 591-2073 or visit www.fms4banks.com

Leadsource, (See Direct Mail.)

tracey/edwards/oneil's Advertising Group specializes in producing national award-winning creative solutions, based on strategic thinking, for banks and other financial institutions. (617) 451-5800, www.traceyedwardsoneil.com.

AUDIT SERVICES

McGladrey& Pullen Certified Public Accountants

McGladrey & Pullen--Financial statement auditing, attestation services, internal control attestations, director examinations. (888) 214-1416, www.mcgladrey.com

BRANCH DESIGN

Bachnmn Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at thinksmart@bachmandesign.com. or online at www.bachmandesion.com.

BRANDING

Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at thinksmart@bachmandesign.com. or online at www.bachmandesign.com.

MultiAd has been producing "brand-control" solutions since 1945. We offer a complete array of applications from our web based AdCreator technology to Print on Demand. (309) 690-5100, planner.multiad.com

tracey/edwards/oneirs Brand Strategy Group specializes in strategic marketing and branding initiatives for banks and other financial institutions. With more then 25 years of bank marketing experience, tracey/edwards/oneil offers consulting in the following brand areas: brand architecture, positioning, naming, logo development, competitive analysis, Strategic Accuracy Testing, and brand essence development. (617) 451-5800, www.traceyedwardsoneil.com.

CALL CENTERS

Fairmont Training Services (See Sales Training.)

CONSULTING SERVICES

RSM McGladrey--Strategic planning, regulatory compliance, internal audit outsourcing, loan review outsourcing, disaster recovery, corporate governance. (800) 274-3978, www.rsmmcgladrey.com

CORPORATE IMAGE/IDENTITY

Bachman Design transforms branch environments into effective sales tools through branding, merchandising and customer communications. Contact Kathy Bachman at (614) 793-9993, email at thinksmart@bachmandesign.com, or online at www.bachmandesign.com.

CUSTOMER RELATIONSHIP MANAGEMENT

Marquis Software Solutions, Inc. (800) 365-4274, sales@gomarquis.com

CUSTOMER RETENTION/SATISFACTION

BANKTEAM (See Service Quality & visit www.bankteam.com.)

Barry Leeds & Associates (See Informa Research Services in Mystery Shopping.)

Customer Service Profiles (See Mystery Shopping.)

Fairmont Training Services (See Sales Training.)

Kinesis helps companies develop and reinforce more profitable service strategies through the intelligent use of customer satisfaction surveys and mystery shopping linked with training and incentive programs. Our profit-based approach focuses on promoting and reinforcing positive and measurable changes in customer behaviors...