Services directory.

• Position: Directory

Advertising Agencies & Services

Austin & Williams is a strategic advertising and marketing agency combining award-winning creative with nationally-recognized financial marketing expertise and the latest geomapping technology. Find out more. Call Austin & Williams at (888) 281-9200 ext. 105 or e-mail ken@austin-williams.com www.austin-williams.com

E. H. MANNING & CO. LLC specializes in marketing and advertising solutions for the financial services industry. We develop powerful communications strategies and tools for retail and business banking, bank investment programs, brokerages, investor relations, employee-related goals and more. Our core services include strategic planning, complete creative and production. We can serve as your agency, an extension of your in-house marketing team or a resource for particular projects. Please contact us at (415) 439-4823 or info@ehmanning.com.

Etra Corporation, James E. Turner, (630) 369-1510

Flying Brick Radio We write and produce award-winning radio commercials for clients around the US. Call Brian Klam at (410) 974-8887 or Barbara Goldman at (212) 838-2615. www.flyingbrickradio.com

Robert Martin, Inc. is an award-winning, full-service marketing firm with a 20-year track record of designing and developing targeted programs and unique collateral materials that deliver quantifiable results for our financial clients. To find out how our strategic, results-driven thinking can help you achieve your business goals, call Bob Coburn at (631) 864-1873, www.robertmartin.com.

The Tracey Edwards Company's Advertising Group specializes in producing national award-winning creative solutions, based on strategic thinking, for banks and other financial institutions. (617) 451-5800, www.traceyedwards.com.

Branch Design

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachinandesign.com, www.bachmandesign.com

Robert G. Lyon & Associates, Inc. Planning, Design, Architecture & Visual Solutions for Financial Institutions. Contact: Hemant Shah- Architecture (hshah@rgla.net) or Robert Arend (Rarend@rgla.net)Visual Solutions/Branding at (800) 899-RGLA.

Branding

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachmandesign.com, www.bachmandesign.com

Robert G. Lyon & Associates. Inc. (See Branch Design.) Contact Hemant Shah at (800) 899-RGLA or email: hshah@rgla.net

The Tracey Edwards Company's Brand Strategy Group specializes in strategic marketing and branding initiatives for banks and other financial institutions. With more than 25 years of bank marketing experience, tracey/edwards offers consulting in the following brand areas: brand architecture, positioning, naming, logo development, competitive analysis, Strategic Accuracy Testing[TM], and brand essence development. (617) 451-5800, www.traceyedwards.com.

Call Centers

ICT Group, Inc. Leading global provider of CRM services with domestic U.S., Canadian and offshore operations providing customer care, telesales and marketing support services. Antoinette Forth, Corporate Sales Management, (800) 201-1085, www.ictgroup.com

RSM McGladrey, Inc. Brent Carstensen, (847) 413-6213, brent_carstensen@rsmi.com, www.rsmmcgladrey.com

Corporate Communications

E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)

Corporate Image/Identity

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachmandesign.com, www.bachmandesign.com

Customer Profitability

Market Line Associates is the premier provider of profitability & customer management solutions to the financial industry. We provide Customer, Product & LOB profitability solutions that improve the bottom line. Contact Heather Young (404)248-1100, hyoung@market-line.com.

Customer Relationship Management

MARQUIS (See MCIF.)

Customer Retention/Satisfaction

BANKTEAM (See...