Services Directory.

• Position: Marketing industry - Directory

Advertising Agencies & Services

E. H. MANNING & Co. LIC specializes in marketing and advertising solutions for the financial services industry. Whether your goal is to capture new clients, strengthen current relationships, target new markets, launch new services, create an image, manage crises or more, we can help. Consumer and B2B banking, investing. Comprehensive planning and complete creative. Let us help improve your opportunities for growth and profitability. Contact Liz Manning at (415) 439-4823 or info@ehmanning.com.

Etra Corporation James E. Turner, (630) 369-1510

Robert Martin, Inc. is an award-winning, full-service marketing firm with a 20-year track record of designing and developing targeted programs and unique collateral materials that deliver quantifiable results. To find out how our strategic, results-driven thinking and flawless execution can help you achieve your business goals, call Bob Cobum at (631) 864-1873, www.robertmartin.com

The Tracey Edwards Company's Advertising Group specializes in producing national award-winning creative solutions, based on strategic thinking, for banks and other financial institutions. (617) 451-5800, traceyedwards.com.

Branch Design

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachmandesign.com, www.bachmandesign.com

Robert G. Lyon a Associates, Inc. Planning, Design, Architecture & Visual Solutions for Financial Institutions. Contact Hemant Shah at (800) 899-RGLA or email: hshah@rgla.net

Branding

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachmandesign.com, www.bachmandesign.com

E. H. MANNING & CO. LIC (See Advertising Agencies & Services.)

Robert G. Lyon Associates, Inc. (See Branch Design.) Contact Hemant Shah at (800) 899-RGLA or email: hshah@rgla.net

The Tracey Edwards Company's Brand Strategy Group specializes in strategic marketing and branding initiatives for banks and other financial institutions. With more than 25 years of bank marketing experience, tracey/edwards offers consulting in the following brand areas: brand architecture, positioning, naming, logo development, competitive analysis, Strategic Accuracy Testing[TM], and brand essence development. (617) 451-5800, traceyedwards.com.

Call Centers

RSM McGladrey, Inc.

Brent Carstensen

(847) 413-6213

brent_carstensen@rsmi.com

www.rsmmcgladrey.com

Communications Consulting

Primelook, Inc. (See Corporate Communications.)

Corporate Communications

E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)

PrimeLook. Inc. We are a strategic marketing and communications firm specializing in developing marketing materials and strategies for financial services companies. It's our unique combination of in-depth financial industry experience and award-winning creative expertise that allows us to successfully attract and motivate our clients' target markets.

Contact: Alan Whitney, (212) 989-9099 x12 or alan@primelook.com

Corporate Image/Identity

Bachman Design Group

Kathy J. Bachman

(614) 793-9993

thinksmart@bachmandesign.com

www.bachmandesign.com

Customer Profiling/Surveys

Thompson Associates (See Market Research.)

Customer Relationship Management

The Centrax Group (See MCIF.)

ICT Group, Inc. Leading global provider of customer relationship management solutions providing industry-specialized sales, service and marketing support for banking, financial services and lending institutions. Antoinette Forth, President, Sales and Business Development, (800) 201-1085, www.ictgroup.com

Customer Retention/Satisfaction

BANKTEAM (See Service Quality & visit www.bankteam.com.)

Barry Leeds a Associates (See Mystery Shopping.)

First Marketing For 30 years, First Marketing has partnered with financial clients to provide ongoing customer communications programs designed to encourage loyalty, improve retention, educate, upsell/crosssell and promote your...