Services directory.

• Position: Guide to the Industry's Leading Suppliers - Directory

Call Centers

RSM McGladrey, Inc. Brent Carstensen, (847) 413-6213. brent_carstensen@rsmi.com, www.rsmmcgladrey.com

Communications Consulting

Primelook, Inc. (See Corporate Communications.)

Corporate Communications

E. H. MANNING & CO. LLC (See Advertising Agencies & Services.)

PrimeLook

PrimeLook, Inc. We are a strategic marketing and communications firm specializing in developing marketing materials and strategies for financial services companies. It's our unique combination of in-depth financial industry experience and award-winning creative expertise that allows us to successfully attract and motivate our clients' target markets. Contact: Alan Whitney, (212) 989-9099 x12 or alan@primelook.com

Corporate Image/Identity

Bachman Design Group Kathy J. Bachman, (614) 793-9993, thinksmart@bachmandesign.com, www.bachmandesign.com

Customer Profilling/Surveys

Thompson Associates (See Market Research.)

Customer Relationship Management

The Centrax Group (See MCTF.)

ICT Group, Inc. Leading global provider of customer relationship management solutions providing industry-specialized sales, service and marketing support for banking, financial services and lending institutions. Antoinette Forth, President, Sales and Business Development, (800) 201-1085, www.ictgroup.com

Customer Retention/Satisfaction

BANKTEAM (See Service Quality & visit www.bankteam.com.)

Barry Leeds & Associates (See Mystery Shopping.)

First Marketing For 30 years, First Marketing has partnered with financial clients to provide ongoing customer communications programs designed to encourage loyalty, improve retention, educate, upsell/cross-sell and promote your brand. Our strategic programs are integrated and custom-designed to maximize effectiveness. Contact Glenn Hetzel at (800) 736-0145 or email marketing@first-marketing.com

Martiz Research (See Market Research.)

Database Marketing

The Centrax Group (See MCIF)

PNT has been helping clients increase their profitability with a wide range of marketing support services since 1988. We provide a full complement of offerings including database marketing, data mining, data warehousing, list sourcing and management, analysis, modeling, and segmentation and profitability studies. Contact: Tony Coretto, Managing Partner, PNT Marketing Services, Inc. 24-20 Jackson Avenue, Suite 203, Long Island City, NY 11101, Telephone: (888) PNT-2210 x202, Fax: (914) 428-0504, www.pntmarketingservices.com, info@pntmarketingservices.com

Decision Support

PNT Marketing Services, Inc. (See Database Marketing.)

Design/Build

GRFI Ltd. The Frerichs Group provides Strategic Planning, Target Market Assessments, Site Selection, Architectural/Design, Construction Management, Merchandising Hardware, and Digital Audio-Video Merchandising Systems. Call David Howorth (312) 856-1444 or email dhoworth@grfiltd.com

NewGround offers expertise in brand development; architectural design/construction; merchandising and customer-centric training programs. Call (888) 613-0001.

Direct Mail

Customer communications Group specializes in the strategic development, implementation and creative support of financial direct marketing programs. Contact Sandi McCann (800) 525-0313 or sandi@customer.com.

Direct Marketing

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