Section 18 Complaint Process

• Library: Motor Vehicle 2011

If the motor vehicle does not conform to all express warranties and the consumer wants to take advantage of the lemon law, the consumer must notify the manufacturer or its agent, in writing, of the need for the repair of the nonconformity. Section 407.565, RSMo 2000. It might be presumed that an authorized dealer is the manufacturer’s agent, but manufacturers are not conceding it. It would, therefore, be...