Richard B. Kelson.

• Author: Rand, A. Barry
• Position: Manage Your assets - Brief Article

Richard B. Kelson

Executive Vice President Chief Financial Officer Alcoa

With several different Alcoa businesses often serving the same client, a strong, common information infrastructure is needed so that we can better understand not only pricing, costs, and margin across different business units for a single customer, but also track delivery performance, quality and other critical performance metrics from the customer's perspective on a granular--daily--basis.

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We have developed the Alcoa Business System, which is helping us transform a manufacturing culture into a service culture focused on the customer. The Alcoa Business System demands that we produce what the customer needs when the customer needs it. Customer portals with real-time, 24-7 access...