Renovated employee training facility.

• Author: Alexander, Delonzo
• Position: Brief Article

US West's $26 million, renovated employee training facility, opened in January, is a step toward improved customer service, officials say. The 250,000-square-foot building has 30 classrooms, 16 labs and 28 miles of fiber optics. A make-believe neighborhood will give trainees hands-on experience, said Sonny Poole, vice president of Education Development and Quality Assurance. The miniature community has...