Remove the Emotion.

Author:Reick, Ivette
Position:Reader Forum - Letter to the editor
 
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One concept I have introduced to my audit teams is to write the first draft of the audit report with no adjectives or adverbs. After reviewing the facts-based report, we discuss the words that would add color and context. The benefit is twofold. First, it reduces the number of rewrites, and second, it helps the audit team remove the emotion from the audit report without sacrificing the relative importance of the findings.

DENNIS FITZGERALD comments on Ian Douglas' "Influence, Don't Antagonize" ("In My Opinion," October 2017).

I agree completely with Ian Douglas. Taking the gentle approach to professionalism is very helpful. People respond better to relationships than merely facts. Yet a balanced approach is needed...

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