Emotional intelligence quotient, professional practice and job success: empirical research in the stock exchange in Thailand.

Author:Pornpandejvittaya, Pairat
Position:Report - Survey
 
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  1. INTRODUCTION

    In the past, there is the belief that intellectual quotient (IQ) is the most significant qualification of successful person so people think that the higher IQ lead to the more success. But in recent years, that belief is changed; the researchers propose the concept about emotional quotient (EQ) or emotional intelligence (EI) and confirm that EQ or EI is the major factor that makes the person success in life and job. In addition, EQ or EI is more influence to success than IQ. In 1995, is strongly claimed by Goleman, one of the famous EQ researchers, about the contribution of emotional intelligence to individual success, and specifically to success in the workplace. And identified intelligence quotient as contributing 20% towards life success and intimated that the remaining 80% of life success may be attributable to emotional intelligence (Goleman, 1995). For Goleman, emotional intelligence is the capacity for recognizing, monitoring, managing and regulating emotions in self and others. The concept of EI which is popularized by Goleman (1995), are formulated by Mayer, Salovey and Caruso (1990). Emotional intelligence is the ability to perceive and express emotion, and regulate emotion in the own self and someone, furthermore emotional intelligence is a measure of one's ability to recognize, use and regulate emotional, personal and social information Mayer, Salovey and Caruso (1990).

    The EI concept of Mayer, Salovey and Caruso is developed from personal intelligence concept of Gardner (1983). This concept consists of interpersonal intelligence, the ability to understand others, and intrapersonal intelligence, the ability to effectively manage their own internal process and feelings (Hemmati, T., 2003). Mixed with social intelligence, the ability to monitor one's own and other emotions, to discriminate among them and to guide one's thinking and action, Mayer, Salovey and Caruso (1997) create a measure of EI into six aspects: emotional self-awareness, assertiveness, empathy, interpersonal relationships, stress tolerance and impulse control. In agreement with this concept, Bar-On, one of the famous EI researchers, describes emotional intelligence as the emotional, personal, socially and survival dimensions of intelligence. And described EQ by based on mixed model as "an array of non-cognitive capabilities, competencies, and skills that influence one's ability to succeed coping with environment demands and pressures" (Bar-On, 1997). Also, measures of EQ of Bar-On as the first five factors: intrapersonal, interpersonal, adaptability, stress management and general mood, and the second order factors identified 15 determinants of successful emotional functioning and positive psychological well-being. These determinants include: Emotional Self- Awareness (ES), the ability to recognize and to understand one's feelings; Assertiveness (AS), the ability to express feelings, beliefs and thoughts, and to defend one's rights in a non-destructive manner; Self-Regard (SR), the ability to respect and accept oneself; Self-Actualization (SA), the ability to realize one's potential capacities; Independence (IN), the ability to be self-directed and self- controlled in one's thinking and actions and to be free of emotional dependency; Empathy (EM),the ability to be aware of, to understand, and to appreciate the feelings of others; Interpersonal Relationship (IR), the ability to establish and maintain mutually satisfying relationships; Social Responsibility (RE), the ability to demonstrate oneself as a cooperative contributing, and constructive member of one's social group; Problem Solving (PS), the ability to identify and define problems as well as to generate and implement potentially effective solutions; Reality Testing (RT), the ability to assess the correspondence between what is experienced and what objectively exists; Flexibility (FL), the ability to adjust one's emotions, thoughts, and behavior to changing situations and conditions; Stress Tolerance (ST), the ability to withstand adverse events and stressful situations; Impulse Control (IC), the ability to resist or delay an impulse, drive or temptation to act; Happiness (HA), the ability to feel satisfied with one's life, to enjoy oneself and others, and to have fun; Optimism(OP),the ability to look at the brighter side of life and to maintain a positive attitude (Bar-On, 1997).

    According to the researchers, emotional intelligence has the significant role play for human success. Mayer, et al., (1990) identified that EI may be impact on work-related outcomes. Goleman (1995) suggest that EI predict life and work success. Also, Goleman (1998) claims that employees who are high in EI can star performance (Day, A.L. 2004). For Bar-on, emotional intelligence is an important factor in determining one's ability to succeed in life. Recent researches recommend that emotional intelligence is important for work settings and task performance (Lyons, 2005). There are a wide range of professional research about emotional intelligence, including psychology; neuroscience; health psychology; developmental cognition; primary, secondary, and advanced education; clinical health practice; counseling; accounting; auditing; teaching; industrial and organizational psychology; organizational development; and business management. A lot of research use emotional intelligence as a topic for identifying the positive impact of it on performance or using the conceptual framework of emotional intelligence to analyze their professional practices to identify factors that could be related to improve their performances. Emotional intelligence has been the topic of research in areas such as leadership, performance, workforce issues, health care industry, gender differences, and nursing (Cherniss, 2000). Moreover, Moss (2005) relates emotional intelligence to enhancement of any role in nursing, especially nursing leadership. In addition, Cummings, Hayduk, and Estabrooks (2005) indicate that the role of emotional intelligence leadership as mitigates of the negative impact of organizational restructuring on nurses (Kooker, 2007).

    This study attempts to access the relationships among emotional intelligence, professional practice, and job success. Thus, the objective of this study is to investigate the effects of emotional intelligence of accountants to professional practice and job success via learning as moderator. Also, this study examines the impact of education and experience on emotional intelligence.

    Research Questions and Research Objectives

    The competency model, especially the model that presented for technical professionals, consists of a variety of characteristic that promote the competitiveness lead to job success. Accountants are one of the technical professionals that have some specific work practices. Like other professionals, the competencies of accountants in professional practice conduct to job success. The competencies of accountants include intrapersonal, adaptability, and general mood encourage competitiveness in accounting practice and effect to job success. So, the two main questions about emotional intelligence of accountants arise as follow:

  2. How does emotional intelligence affect professional practice?

  3. How does professional practice impact on job success?

    The first objective of this study examines the effects of emotional intelligence consists of intrapersonal, adaptability, and general mood on professional practice. And the second objective explores the impact of professional practice on job success.

    The remainder of this study is organized as...

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