Quick Hits: 10 Key Surgical Strike Actions to Improve Business Performance.

• Author: Marshall, Jeffrey
• Position: Brief Article - Book Review

Quick Hits: 10 Key Surgical Strike Actions to Improve Business Performance. By Kelvin F. Cross. Amacom. 274 pages. $27.95

TQM, Six Sigma, reengineering: all are time-honored and sometimes wonderfully effective ways to change a company for the better. But as Kelvin Cross petals out, such earthshaking initiatives may be too massive and destabilizing in cases where only small changes in individual departments are needed.

Hence a list of 10 "quick hits" for process, improvement Centered around simple but critical notions (among them "eliminate work." "reclaim lost time," "redistribute the work" and "show the results"), the book tackles each idea in a chapter, bringing in examples from Cross' consulting practice at Corporate Renaissance Inc. a business process design firm.

The book uses a lot of...