QBQ! The Question Behind The Question: Practicing Personal Accountability at Work and in Life.

• Author: Anderson, Kristina
• Position: Brief article - Book review

QBQ! The question behind the question: practicing personal accountability at work and in life by John G Miller.

The hallways of our organizations are abuzz: "When will the market improve?" "We're running so lean; how do they expect me to accomplish my goals?" "When will my team step it up?" The questions may seem innocuous, yet they hold the key to why many organizations struggle--each question places blame.

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The Question Behind the Question provides a simple framework that can help us nudge our teams out of the apathy that accompanies the blame game. It feels like an absurdly simple read--easily consumed over a lunch break. Yet its simplicity makes it a natural conversation starter and can quickly help us get back to the work of working.

In quick, digestible bites, Miller provides simple guidelines. Ask questions that begin with who, why and when, and you'll deflect responsibility to some...