Proving the ROI for an effective IG program.
Author | Wiler, Vicki |
Position | IN FOCUS: A Message from the Editor - Return on investment - Editorial |
Despite the diversity of topics covered in this issue of Information Management, an underlying theme begins to emerge as you make your way through the feature articles: the return on investment (ROI) for effective information governance (IG). For many, the prospect of being able to add to your organization's bottom line, rather than being part of a cost center, should be a welcome one.
For example, if your organization is aggregating "big data" -which is one of the top two IG technology trends Gordon E.G. Hoke, IGP, CRM, discusses in his cover article-you can help ensure the high quality and accessibility needed to leverage it for such revenue-producing purposes as planning, customer service, research and development, and marketing.
This will require you to be knowledgeable about other functional areas and to develop collaborative relationships with and among IG stakeholders, who often work in silos. "Indeed," Hoke writes, "the task for the IG professional is to facilitate and enable cooperation."
A strong relationship with the information technology (IT) group is especially critical to governing big data. Hoke writes, "... unless technology plays a robust role, only limited IG progress will accrue from policies, procedures, and practices."
A University of Texas and Indian School of Business study of more than 150 Fortune 1000 firms underscores that point. The results of Impacts of Effective Data on Operational Efficiency, which studied the business implications of an organization's data quality, the ability for that data to be accessed wherever and whenever it's needed, and the relevance of that data in addressing a specific problem, "definitely demonstrate the often dramatic impacts that even marginal investments in information technology can have when that technology addresses data quality, usability, and intelligence."
One technology investment...
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