Online training programs for customer service, sales offered by Stickler Learning.

• Position: New Products

Online training programs in customer service and sales are now being made available by Stickler Learning Inc., Clearwater, Fla. The company specializes in working with community banks.

"Our courses teach employees essential skills for customer service and sales for new accounts, making the banking process better for both staff and customers," says Kent Stickler, president.

Previously available on video tapes, these courses can now be viewed online for a monthly fee. The company's online training programs include 12, 20-minute sales and service courses, including "Service Excellence by Telephone;" "The Perfect Teller Contact;" "The Attitude Factor;" "Conversational, Clue, Referral Selling;" "The New Accounts Sales Interview;" and "Closing the Sale." Sixty-second vignettes of each program are online for review at the Stickler Learning Web site.

Damir Delic, vice president of retail...