Process Mastering.

• Position: Book Review

Ray W. Wilson and Paul Harsin

With step-by-step instructions on how to create a continuous improvement document, Process Mastering shows how to standardize a procedure and explains how process identification, selection, mapping, and analysis can

* get key processes under control

* comply with ISO and HACCP standards

* improve product quality, increase productivity, and reduce costs

* enhance morale

* improve worker safety

Information management professionals will find the process master methodology useful when...