Here are four facts about holiday returns from Appriss Retail, Irvine, Calif., which specializes in retail performance improvement solutions.
The day after Christmas holds the position as the peak return day of the year. This is when all return registers should be properly staffed, and associates should be ready to deliver the best customer experience.
The average return rate is 12.9%. The states with the highest rate of returns, when comparing total dollars purchased to total dollars returned and exchanged, appear in two distinct clusters.
In the Midwest, Missouri has the highest rate of returns with 18.7%. Illinois and Iowa are tied for the second highest at...