Pipkins offers WebAccess to view/modify schedules online, forms alliance with Syntoria.

Position::New Products - Brief Article

Pipkins Inc., a workforce management software and services supplier, now offers an online, do-it-yourself agent schedule viewing and modification system to dramatically reduce schedule-related overhead for contact centers. The WebAccess system can free supervisors of the need to print and distribute agent work schedules, can eliminate hours of administrative phone calls every week and aims to give agents control over routine scheduling tasks. WebAccess enables agents to view their work schedules, request modifications or vacations, sign up for overtime, exchange schedules with other agents and report absences over the corporate network or the Internet through a Web browser. Built-in electronic bulletin board and messaging systems can be used to post trade requests and to facilitate agent-to-agent and agent-to-supervisor communication. Supervisors can manage the entire vacation planning...

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