When doctors lose patience: primary care physicians keep costs down and quality up--and they're leaving the profession in droves.

• Author: Connally, N. Thomas
• Position: Critical essay

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In 1999, shortly before I left private practice, I received a phone call from the wife of a patient in his early seventies. She feared that her husband was having some form of seizure or "epileptic event" during his sleep and wanted me to refer him to a neurologist or the sleep center at a nearby university. I had the couple come in right away. During the appointment, the man's wife explained that her husband had dramatic episodes of "moaning and groaning and kicking his feet" during his sleep at night. From several years of being their family doctor, I knew something of the man's habits, and I asked him how much he was drinking. "Three or four" martinis each night, was the answer, to which his wife added, "Heavy martinis." After doing a neurological examination (watching his gait and balance, checking strength and reflexes, and examining his eyes) and finding nothing wrong, I advised the man to have only one martini for each of the next five nights, then to quit all alcohol and see me again in about ten days. A couple of weeks later, the pair returned for a visit. This time, the wife reported that her husband was "sleeping like a baby." After a discussion of how to deal with the husband's possible alcohol problem, I arranged to see them a third time in three weeks to see if further counseling would be appropriate.

The cost to Medicare of the three visits to my office was slightly over $100. If the man had gone to a neurologist, he might have had an electroencephalogram or an MRI that would have cost at least $1,500. Consultation and overnight evaluation in the sleep center would have cost just as much. Instead, his problem was accurately diagnosed and addressed in the setting of an ongoing relationship where progress or regression could be monitored.

Episodes like this occur almost every day in the offices of properly trained and motivated internists and family practitioners. Areas of the United States where the most care is delivered by primary care physicians have lower overall costs, higher patient satisfaction, and, as a rule, better outcomes. A primary care doctor can be a trusted, friendly advisor who sees a patient over many years. When serious health problems strike, the primary care doctor can become the patient's medical shepherd, helping to guide him through a complicated system of specialists and hospitals.

In any rational health care system, primary care doctors are central to keeping quality of care high and costs low. Unfortunately, the system in the United States is far from rational, and the number of primary care doctors is plummeting. In 1949, 59 percent of doctors worked in primary care, but by 1995 that number was down to 37 percent. Over the past ten years, as many as one in five primary care providers have left the profession. There's a broad expert consensus that we face a critical shortage of general practitioners and that the problem is only getting worse.

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