Optimize key processes.

• Author: Marshall, Jeffrey
• Position: IT PROJECT SUCCESS - Brief article

The importance of redesigning critical processes before introducing new technology has received a lot of attention in recent years, but it's still a problem, says Bruce Skaistis of Skaistis Consulting. "New technology is implemented without optimizing the underlying processes--or new systems are implemented and then an effort is made to redesign critical processes as an afterthought.

There is an old cliche in the IT world about 'not paving the cow paths'--which means...