Opportunity to Improve ADR Programs.

The Government Accountability Office (GAO) is reviewing the alternative dispute resolution programs currently available in IRS Appeals and has asked TEI to assist in the process. TEI is assembling feedback regarding:

* experiences that led to satisfaction or dissatisfaction with ADR processes;

* views of why taxpayers might not be taking greater advantage of these programs as alternatives to traditional appeals or litigation;

* potential improvements that could lead to reduced case resolution times, other important desired results, and generally greater satisfaction with ADR programs...

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