On taking your own advice.

• Author: Peters, Charles
• Position: TILTING at windmills - Brief article

In Rumsfeld's Rules: Leadership Lessons in Business, Politics, War, and Life, he proposes a sensible rule: "Encourage everyone to give their views, even if it will ruffle some feathers." I only wish that in the run-up to the invasion of Iraq, he and W. had followed that advice. To the contrary, Rumsfeld reportedly lost respect and patience for General Eric Shinseki, who...