Oh yeah! Says who?

• Position: Your Life - Travel industry workers surveyed on job stress and passenger behavior - Brief Article

Stressful travel conditions, a general decline in values, and parents who fail to control their children are sore spots for Americans on the move, reveals a joint survey by Public Agenda and the online travel site Travelocity.

Some 65% of passengers say rudeness is a serious problem and 52% of travelers claim a lack of courtesy is a major source of stress. Meanwhile, 54% of travel employees indicate passenger rudeness is a top cause of their on-the-job stress and tension. Nearly half (49%) of workers personally have seen a situation where disrespectful behavior threatened to escalate into physical confrontation. An additional 19% say incivility led to a dispute actually getting physical.

Moreover...