Nortel announces Symposium Call Center Server 5.0.

Position:New Products - Brief Article

Nortel Networks has announced its version 5.0 of Symposium Call Center Server (SCCS) to enhance network skills-based routing. The purpose of which is to help enterprises increase their effectiveness by transitioning to IP telephony, this new version is also intended to provide more flexibility for enterprises when creating a virtual contact center. SCCS 5.0 offers a scalable solution for dynamic contact center environments requiring "sophistication and differentiation" in customer care. Version 5.0 provides skills-based routing, call treatment flexibility, real-time displays, multimedia routing and comprehensive management and reporting functionality. Key features include intelligent call...

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